Residents in Warwickshire are being asked to take share their experiences on 101 and 999 services.

Participants are also being asked about future modes of contact such as web chat, online forms and messaging over social media.

The survey, run by the Association of Police and Crime Commissioners, will help inform police forces, the Home Office and local commissioners on any challenges around reporting to the police.

Residents have until June 26 to share their views.

Warwickshire Police and Crime Commissioner Philip Seccombe said new technology could "speed up responses and open lines of communication" for people not comfortable calling 999.

"We have recently seen the opening of our new operational control room at Stuart Ross House in Warwick, which has been equipped with the latest technology to help call handlers deal with incoming requests for service from the public," he said.

"The control room staff do an amazing job in a very pressurised environment and that is why I have invested significant resources to help improve the response that the public receives when they call 101, dial 999 or report crime online.

"Nevertheless reporting to 101 and 999 remains a challenging area of business for police forces. The needs of those making contact must be understood and forces must prioritise those most in need, meaning contact about routine items is sometimes not responded to as quickly as people would like."

advertisement

The survey can be completed by clicking on the link here.