Role Title: Application and Monitoring SMELocation: Warwick Technology Park, Gallows Hill, Warwick CV34 6DA - Full OfficeDuration: 31/12/2026Role Description:Key Requirements:Working from Warwick office, ideally within 1 hours travelWokingham office considered but needs to travel to Warwick office for trainingSC ClearancePrimary skills - L1 monitoring/observability, ITIL process, incident, MIM, etcSecondary skills - L1 troubleshooting, work with multi-team and engage with L2 support engineers and partnersDescription:- Monitoring Strategy & Implementation- Define and implement monitoring frameworks for enterprise applications, Middleware, and infrastructure.- Deploy and configure monitoring tools (eg, Dynatrace, AppDynamics, Splunk, Prometheus, Grafana, Datadog).- Establish KPIs, dashboards, and alerting mechanisms for proactive issue detection.- Application Performance Management- Analyze application performance, identify bottlenecks, and recommend optimization strategies.- Collaborate with development and operations teams to ensure monitoring is integrated into CI/CD pipelines.- Conduct root cause analysis for recurring incidents and propose long-term solutions.- Incident & Problem Management- Act as SME during major incidents, providing technical expertise and rapid resolution guidance.- Develop automated monitoring scripts and self-healing mechanisms to reduce downtime.- Document monitoring processes, playbooks, and best practices.- Stakeholder Collaboration- Partner with business units to understand application requirements and translate them into monitoring solutions.- Provide training and mentorship to IT staff on monitoring tools and methodologies.- Communicate performance insights and recommendations to leadership in a clear, actionable manner.Required Skills & Experience- Strong expertise in at least two enterprise monitoring platforms (eg, Dynatrace, AppDynamics, Splunk, Datadog).- Solid understanding of application architectures (microservices, cloud-native, APIs).- Hands-on experience with Scripting languages (Python, PowerShell, Bash) for automation.- Knowledge of cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).- Familiarity with ITIL processes (Incident, Problem, Change Management).- Excellent analytical, troubleshooting, and communication skills.Preferred Qualifications- Certifications in monitoring tools (eg, Dynatrace Certified Professional, Splunk Certified Admin).- Experience with observability practices (metrics, logs, traces).- Exposure to DevOps practices and CI/CD pipelines.- Strong stakeholder management and ability to influence technical decisions
