Locals given until September to have their say on future of Warwick's ticket offices

By James Smith

27th Jul 2023 | Local News

Almost all stations across the country could be left without a ticket office if the plans go ahead (image via Network Rail)
Almost all stations across the country could be left without a ticket office if the plans go ahead (image via Network Rail)

Locals now have until the start of September to have their say on controversial plans to close almost all rail ticket offices across the country.

Rail Delivery Group (RDG), which represents all train companies, announced the move at the start of July.

The plans could see thousands of offices - including those at Warwick and Warwick Parkway - close over the next three years.

The industry body said only 12 per cent of tickets are currently sold at station kiosks on average, compared with 85 per cent in 1995, with passengers now buying more tickets online or at machines.

It argues that changes will enable staff to come out from behind the glass of station offices and be free to help more passengers.

A public consultation on the plans was due to end yesterday (July 26) but has now been extended until September 1.

Chiltern Railways, which serves both Warwick Station and Warwick Parkway Station, is still looking for feedback.

A statement on the company website said: "Under the proposals, ticket office colleagues would transition to multi-skilled 'customer help' roles - already in place in many parts of the network, such as Bicester Village and Oxford Parkway Stations.

"This means staff will be brought closer to customers by moving out from the ticket office into the public areas of stations where they would be able to better provide fares advice and support customers with accessibility needs.

"Our proposal is for you to purchase your travel online or via mobile apps before arriving at the station.

"However, if you are unable to do so, staff will be available at stations to assist with your ticket purchase from self-service ticket vending machines."

Local MP Matt Western has strongly opposed the plans, launching a petition to save the local offices.

"The decision to close nearly all ticket office stations across England will have a huge impact on passengers who use the service and look to the ticket office staff for support and guidance as they're booking their journeys," he said.

"The staff at our local stations are always on hand to offer guidance and help and have worked tirelessly through some really tough years.

"Through the pandemic, they were on the frontline, serving customers despite the risk to their health and keeping our rail services moving.

"The focus should be on providing customers with the much used and appreciated service at our local stations, not making changes that will make it harder for passengers to purchase tickets and get advice from ticket office staff."

Under the plans, Nuneaton would be the only Warwickshire station left with a ticket office.

Details on how to respond to Chiltern's consultation can be found here.

     

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