Job Title: Customer Insights and Oversight Manager

Duration: 6 months, extensions likely

Location: Warwick /Hybrid (once to twice per week requirement in the office)

Salary: Highly competitive

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you passionate about understanding customer needs and driving insights in the utilities sector? Do you thrive in dynamic environments where your analytical skills can make a real impact? If so, we have the perfect opportunity for you!

We are on the lookout for a Customer Insights and Oversight Manager to join our dedicated team. In this role, you'll be at the heart of our commitment to providing exceptional customer service and transforming insights into action. Your expertise will help us understand our customers better and ensure we meet their needs effectively.

What You'll Do:

• Lead the development and execution of customer insights strategies.
• analyse customer feedback and data to identify trends and opportunities.
• Collaborate with cross-functional teams to ensure customer-centric initiatives.
• Oversee quality assurance processes to enhance service delivery.
• Prepare and present insights to stakeholders, driving informed decision-making.

Who You Are:

• A results-oriented professional with a strong background in customer insights and analysis.
• Excellent communicator with the ability to present complex information clearly.
• Detail-oriented with strong problem-solving skills.
• Experienced in project management and working with diverse teams.
• Ideally, you'll have experience in the utilities sector or a related field.

If you're ready to make a difference and embark on an exciting journey with us, we'd love to hear from you! Apply today to become our next Customer Insights and Oversight Manager and help shape the future of customer experience in the utilities sector.

Join us in making a positive impact on our customers and our community. We can't wait to meet you!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.