Firstline, Helpdesk Application SupportFirstline Technical Fixing/Resolution experienceIdeally RIS and/or PACS or Similar Healthcare App Knowledge (an advantage)Excellent Communication skillsFriendly personality

Network EngineerRole Type: Permanent roleLocation: Warwickshire & remote (hybrid)Salary: £50,949-£57,186 per annum (plus excellent benefits)Start: ASAPRole Overview:A Network Engineer is required for our public sector client to join their digital services and architecture team to design, build, operate and continuously improve their enterprise network infrastructure across physical and virtual environments.You will be required to provide both technical leadership and subject matter expertise, to ensure their network services are resilient, secure, scalable and aligned with their business needs and digital strategy.This role will enable you as the Network Engineer to drive innovation, challenge existing approaches and support both internally delivered and third-party services.Essential Skills & Experience required:Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and Sentinel gained through significant experience within similar size organisations.Strong knowledge of network Monitoring & Management alongside Supplier Management experience.Strong Knowledge of SD Wan, VLAN Azure vWan.Strong Knowledge of Static and Dynamic routing.Successful in applying industry best practice with a knowledge of ISO 20000 (Service Management) and ITSM.Authoring of Technical Design documents and Service artefacts.Can demonstrate experience of supporting, building and maintain physical and virtual infrastructure in a similar large complex multi-faceted organisation.Strong focus on ICT technologies and operational service delivery.Subject matter expert from inception, through to delivery to the end customerResponsibilities include:Support and maintain the clients network infrastructure with it be the day-to-day operational running or during the planning, design, development and documentation of new technical solutions.To provide technical support assurance and guidance in the designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with digital service directorate procedures.To ensure that the network meets all the relevant industry/national/legislative/compliance standards and demonstrates consistency of implementation.To take responsibility for understanding business requirements, collecting data, delivering analysis and recommending options.To deliver an environment of continuous improvement and innovation in respect of the infrastructure architecture and ensure that emerging technology and new initiatives are fully evaluated and relevant proposals are proactively driven through the technical architect practice.To ensure the network meets the business requirements and digital strategy, leveraging industry standard as much as possible.Identifying risks and providing mitigations options for these to the delivery team.Responsible for impact analysis and quality assurance of modifications to existing systems to support new solutions.Please be advised this role will be hybrid working; the client site is in Warwickshire with travel required throughout Warwickshire as/when required.You will also be be required to participate in an On-Call rota (On-Call allowance provided).To apply for this role please email your CV to: (see below) Certes IT Service Solutions welcome applications from all sections of the community and from Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.