Job Description:
Mandatory Skills: Network Voice Admin
Experience: 8-10 Years
This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager infrastructure and the provisioning of users and devices.
Capable of configuring CISCO LAN Switches for the purpose of configuring IPT services
Understanding of IP Networks, addressing systems, routing for the purpose of configuring IPT services
Knowledge of various Legacy circuit type such as PSTN, POTS, ISDN30, assignment of number ranges, and telco ordering processes
Comprehensive understanding of SIP, SBC configuration and troubleshooting
Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs.
Understanding of MS Teams Phone Service, provisioning, and troubleshooting
Capable of managing service requests and incidents through a Service Now resolver groups
Experience managing telecom and network carriers/supplier delivery and SLAs
Experience operating and troubleshooting call recording platforms such as Verint.
Preferred certifications:
Cisco CCNP Collaboration
Microsoft Certified Teams Voice/Collaboration Communications Systems Engineer
ITIL Foundation