Network Technical SMEWhitehall Resources require a Network Technical SME to work with a key client on a 6 month initial contract.*This rile will involve full time on site work in Leamington Spa.*Inside IR35.Network Technical SMEThe Role The Network Technical SME will be responsible for network incident management, leading to resolve P1/P2 tickets/calls, introducing service improvements, driving service improvements, create and updating process and architecture documents centrally, ensuring optimal performance, security, and scalability. This role requires extensive knowledge of networking technologies, troubleshooting skills, and the ability to advise on best practices.Key Responsibilities will include:. An individual with network maturity who understands and have good hold on all the network technologies including routing, switching, wireless, DNS, Firewalls, load-balancer, SDWAN, Cloud, etc.. Who is CCIE certified or CCNP (in both Routing & Switching and in the path to complete CCIE) in network technology with additional certification for other network domains.. Who quickly learn and has an understanding of end-to-end customer network environment, global architecture, network elements and services available in the network and application to ensure they are able to lead troubleshooting calls and sessions.. Who understands ITIL framework and a certified ITIL v3/ITIL v4.. Who can effectively drive P1/P2 and other technical calls with respect to networks domain or dependency on network for application/service to function.. Who is keen on learning new network technologies and focus on their implementation in the customer environment.. Who has thorough understanding of BAU SLA/KPIs and contractual obligations in respect to Incident management.. Who own and drive Problem Management corresponding to P1/P2s to ensure all the open actions are timely closed and avoid repeat issues.. Who can have complete details on Network related vendors to ensure their support is arranged as soon as it is required.. Who can create a virtual WAR room Database including Architecture, SOP Documents, Contacts etc. which is readily available to rule out the issue.. Who can make effective use of available networks tools to ensure proactive practice is followed to get best benefits during P1/P2s.. Who can contribute in creating service Improvement and Innovations to ensure there is reduction in P1/P2 with respect to networks domain.. Who can work hand in hand with Networks BAU and Projects team to gather any information related to the role/responsibility.. Who can create and update Diagrams and detailed Architecture for network domain.. Who can create end to end Traffic flow for the applications.. Who ensure to mitigate possible risks which are exposed due to P1/P2 or other issues, also a detailed risk mitigation plan needs to be submitted to management for review.. Who can be SPOC and face to customer and service management team for any P1/P2 or other critical issues.. With good communication skills and effective interpersonal skills.. With clear focus on service improvement with positive energy and energetic attitude.. Who is a complete team player who can work with network and other Technical streams hand in hand.. Who has customer first mindset and always ready to extend support till the service for customer is up.. Act as the primary technical authority for network infrastructure.. Work 5 days from the office, ready to travel across different customer sites and support as and when required.. Take ownership, join and drive Major incidents to resolution.. Design, implement, and maintain network infrastructure, including Routers, Switches, Firewalls, and wireless systems for any new requirements and for any fixes needed in the existing environment.. Excellent Knowledge of network Sniffer for capturing logs (Wireshark/Ethereal/Solar-wind or any other equivalent) to get to the end details of the network traffic.. Hands on all the above technologies and not a consultant without any hands-on.. Having network security knowledge and experience on Firewalls, VPNs, and access control policies.. Monitor network performance proactively and troubleshoot issues to minimize downtime.. Collaborate with other IT teams. Oversee network upgrades, migrations, and capacity planning.. Maintain documentation of network configurations, policies, and procedures.. Provide technical leadership and mentorship to junior network engineers.. Ensure compliance with industry standards and best practices. Conduct risk assessments and ensure compliance with industry standards.. Ensuring quality of delivery by following all the processes and new initiatives. Initiate and lead new initiatives to keep improving the quality in all possible ways.. Initiate new Service Improvement (SIP), drive SIP and lead actions for the overall network delivery.Your Profile Essential skills/knowledge/experience: . Minimum 10 to 12 years of Networking Hands on experience. CCIE certified preferred (R&S or DC), CCNP must with L3 expertise. Expertise in routing and switching (Cisco, Fortinet).. Expertise in network security solutions (Firewalls, IDS/IPS).. Knowledge of Load Balancers (F5). Knowledge of DNS/DHCP/HPOV NNMi, Catalyst Center Infrastructure. Troubleshoot complex network issues and ensure high availability.. Excellent communication skills to lead solutions in troubleshooting calls. ITIL, Service Industry, Skilled to troubleshoot complex application/architecture issues.

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