Rubicon Consulting is currently recruiting for a Desktop Support Engineer on a 6 month Contract, located in Warwickshire.

INSIDE IR35

Responsibilities:

• Provide on-site technical support for hardware and software issues, including troubleshooting and resolving problems with PCs, laptops, printers, mobile devices, and other peripherals.
• Install, configure, and upgrade operating systems and software applications. Set up and maintain user accounts and permissions.
• Respond to service tickets and user inquiries promptly.
• Document support activities and solutions in the helpdesk ticketing system.
• Work closely with IT teams and other departments to ensure seamless operations and support for all technological needs and industry standards.

Qualifications:

• Minimum 2 years experience
• Needs SC Clearance
• Previous experience in a deskside support or helpdesk role is preferred.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking principles.
• Excellent analytical and troubleshooting skills with the ability to work under pressure.
• Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users.
• A customer-focused attitude with a commitment to providing high-quality support.

Our Company

Rubicon Consulting is a Talent management consultancy which helps you to optimise business performance and competitive advantage by choosing the right people first time!