Customer Support Manager

• Basic salary up to £75,000 + quarterly bonus
• OTE up to £86,000
• Company vehicle
• Outstanding brand reputation with the Engineering industry
• 25 days holiday, plus Bank Holidays

• Vitality health insurance, life assurance, death in service x4 annual salary, employee benefits scheme including gym and retailer discounts

• Career progression opportunities
• Warwickshire

We have partnered with a leading distributor of CNC machine tools in the UK and Ireland, who are looking for an experienced Customer Support Manager to join their Service Department. This position is available because of an Internal Promotion.

About the Company:

Our client provides high-quality CNC machine tools to various critical industries including aerospace, power generation, motorsport, oil and gas, medical, automotive, and precision component manufacture. Their strong brand reputation is built on product excellence, exceptional customer service and a firm culture.

Key Responsibilities:

• Manage Service Engineers and Technical Helpdesk
• Support new machine tool sales and warranty obligations
• Deliver engineering sales in line with company budget
• Ensure efficient management and support of Service Engineers
• Manage quality control of machine issues
• Oversee health and safety compliance
• Review and resolve escalated invoice queries

Essential Skills and Experience:

• Proven experience in managing a large team

• Preferably from a Machine Tool / CNC or Engineering background but this is not essential

• Must be commutable to their Warwickshire site
• High level of customer support and commercial competence
• Continuous improvement mindset
• Leadership skills with ability to identify and solve issues
• UK Driving License with no more than 6 points

The best part of this is, if you are successful in getting the job, we guarantee that you are going to love it. Why? For every 100 people we recruit, 96% are still with their company 12-months later, and 94% are still there 2-years later. That speaks for itself.

Want to be a part of this? Of course, you do!

To apply, click on the apply button below, contact Will Cook on (url removed) or call the Mercury Hampton office directly on (phone number removed). We aim to respond to all successful applicants within two working days.