Service Designer (China E-Commerce) - 39772 - £35.47/hr umbrella rate

Jonathan Lee Recruitment is helping a collaborative company recruit a Service Designer to support customer experience (CX) and digital platform definition for Electrification Services.

We have an initial 6 month contract role for an expert in Service Design who can guide our team to see and think about the Electrification Services, and associated delivery platforms, as a part of a bigger, human-centred picture. Knowledge of the China's e-commerce ecosystems is critical to the role. Specifically recent knowledge of how WeChat mini programmes and Alipay solutions are used in registration and subscription payment scenarios.

Specifically, we require the successful candidate to support a service blueprinting activity. This blueprinting activity will bring alignment across product and delivery teams on the requirements for a new digital platform and its role in the wider JLR charging eco-system. The platform will support exceptional customer experiences when customers charge their electric vehicles at home and in public. This role comes with a contract rate of £35.47 per hour (Umbrella, Inside IR35).

In a typical week in this role, you will address the following tasks:

• Work with core team to identify stakeholders and representative across the organisation who support the delivery of Electrification Services.
• Collate existing materials already produced by the team into digestible formats ready for workshops and co-design sessions.
• Prepare and facilitate workshops and co-design sessions to define Electrification Services.
• Document the customer journey steps and associated service delivery components.
• Work with product managers to track questions and action items related to the delivery of the service.
• Facilitate co-design sessions to design and define key aspects of the customer experience.
• Work with product managers to define key measures, metrics and KPIs.
• Provide playbacks of customer journey with stakeholders to validate design decisions.
• Produce and share definitive Service Blueprints to support product and delivery teams with system requirements.

Required Outputs:

• Consolidated research findings overview.
• End to End Service Blueprint for Home and Public Charging with mapped capabilities.
• Detailed Service Blueprints for high priority customer journey stages (action by action breakdown).
• Blueprints should detail customer journey and customer actions, employee actions, required processes and technologies and all supporting capabilities required to deliver and measure the service.
• Requirements documented for non-golden path scenarios (for example; error states, alternative flows, multi-EV households etc) .

You'll receive an excellent contract per-hour rate of £35.47 in return for your knowledge, expertise and flexibility.

We'd love you to apply for this contract position in Coventry, and we're waiting to hear from you. Please contact Jonathan Lee Recruitment today.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

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