Shift PatternRotating shifts:Monday to Friday:07:30-16:3008:00-17:0009:00-18:0010:00-19:00Saturday: 08:30-14:00 (1 in 3 rotation)Saturday weeks are adjusted to maintain 40 hours. Flexibility is essential.Role SummaryResponsible for optimising daily schedules for a field engineer workforce to meet service levels and customer expectations. Acts as a key contact for engineers and team managers, supporting operational efficiency and customer satisfaction.Key ResponsibilitiesMaximise engineer utilisation and reduce travel timeManage same-day planning and job prioritisationCoordinate follow-up visits and parts orderingCommunicate effectively with internal teams and customersMonitor job progress and resolve scheduling issuesAdapt to daily challenges and ensure resource efficiency

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