Main Responsibilities includes but not limited to:

Logistics

• Work with Delivery and Partner Teams to facilitate Stock Movements
• Accept deliveries of assets delivered to the site.
• Work closely with the customer asset management teams, attend customer meetings in relation to stock management.
• Unbox and bundle assets ready for dispatch or collection.
• Own and maintain fully auditable end-to-end processes for robust stock control.
• Ensure storage areas are kept clean and tidy.

Stock Management & Disposal

• Manage stock by booking-in, booking-out and maintaining an auditable trail of stock
• Complete Ad-hoc/Monthly Audit Checks.
• Complete on Stock Management Reporting
• Work with HCL HAM team in India as required
• Work with HAM Team in maintaining Run-Rate Usage levels against demand, ensuring the required Bad Stock is tested to maintain required Stock levels.
• Input to the Monthly Peripheral usage/requirements to maintain Stock levels.
• Assist with Disposals preparation/collection.

Co-ordination

• Monitor open calls to align hardware and engineers to ensure that they are actioned within SLA or as per any pre-arranged appointments.
• Contact Clients to book/arrange appointments
• Ensuring all call and completion updates are recorded accurately as per current processes and procedures.
• Escalate calls approaching breach of SLA to the engineer and/or appropriate Team Leader.
• To carry out other ad-hoc admin tasks as requested by the Team Leader. An example will be to provide backfill/coverage for the reporting function which provides M.I. from the ticketing data.

Technical Skills:

• Understanding of different types of end user IT Infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Good understanding of using IT Applications ie MS Excel, Service Now and Outlook

Business Skills:

• Ability to interact with HCL/Client so as to ensure that the service is polite, efficient and responsive
• A self-starter with ability to work on their own initiative
• To work through issues analytically to a successful conclusion
• Ability to provide consistent, excellent support to entire staff, representing a variety of personalities and management levels
• Strong written and verbal communication skills (English and local language)
• Must be detail oriented and self-motivating
• Ability to make quick, accurate, decisive decisions in order for service delivery to meet