Provide comprehensive housing advice to customers at the first point of contact to maximize their housing opportunities and prevent homelessness. Offer advice on homelessness, rehousing options, and allocations including Home Choice via telephone, written, and electronic communication. (30%) Establish cases on the database, effectively filter cases for appointments with Housing Options Officers ensuring all relevant documents are available in advance of the appointments. (20%) Conduct eligibility and homelessness checks, ensuring that documents provided are valid, that evidence of current income sources are obtained, and reasons for homelessness are evidenced. Perform administrative functions related to the Council s Choice Based Lettings Scheme (Home Choice), including registering and banding of new applications, reviewing and amending applications, placing bids on behalf of customers, inputting data, and keeping accurate case notes. (15%) Administer the allocations of the Council s garages ensuring that empty garages are relet in accordance with agreed processes including dealing with applications, offers, and sign up of garages. Respond to customer enquiries relating to garages. (10%) Liaise with internal colleagues, statutory agencies, and voluntary organizations to ensure appropriate referrals and signposting to other services are undertaken. (10%) Update and maintain customer casework records on the system in a timely and accurate manner. (10%) Participate in the team weekly rota. (5%)

Managing client, contractor and partner relationships Completing compliance checks Providing guidance on commissioning Carrying out Risk Assessments Ensuring materials, labour and general requests are submitted to the relevant teams in timely manner Liaising closely with the wider team