Care Coordinator - Live-in Care - £28,650 per annum

Location: Solihull/Knowle

About Unique Senior Care

Unique Senior Care is a leading provider of high-quality home care services, dedicated to supporting predominantly the elderly with personalised companionship and care. We offer completely bespoke care packages tailored to help our clients maintain their independence and continue living in their own homes. Our commitment to exceptional care extends to providing a supportive and rewarding work environment for our team.

The Care Coordinator role is split into two interconnected areas:

1. Caregiver Relationship & Onboarding Coordinator

2. Scheduling & Service Planning Coordinator

Caregiver Relationship & Onboarding Coordinator

Primary Focus: People management, caregiver engagement, onboarding, and compliance

Key Responsibilities:

• Weekly calls to caregivers to check availability and wellbeing
• Build rapport and trust with caregivers; be their reliable point of contact
• Respond promptly to queries and follow up consistently
• Conduct caregiver interviews with warmth and professionalism
• Host meet-and-greets post-training to ensure smooth integration
• Complete starter compliance with thoroughness and clarity
• Set expectations for role commitment and standards
• Create a welcoming yet structured environment for new recruits Essential Qualities:
• Excellent communication and interpersonal skills
• Strong customer service mindset
• Organised and able to prioritise tasks effectively
• Adaptable to different personalities and situations
• Calm under pressure and solution-oriented

Scheduling & Service Planning Coordinator

Primary Focus: Strategic scheduling, service continuity, and business growth. Key Responsibilities:

• Match caregivers to clients based on skills, preferences, and needs
• Maintain a forward-looking schedule: 3 months ahead for permanent rotations, 2 weeks ahead for cover
• Ensure all placements are safe, appropriate, and well-documented
• Follow processes rigorously and maintain compliance standards
• Work autonomously while communicating clearly with the team
• Track caregiver availability and identify gaps or growth opportunities
• Provide visibility into service status and future planning Essential Qualities:
• All qualities listed above, plus:
• Strategic thinking and planning ability.
• High attention to detail and process discipline.
• Confidence in making decisions independently.
• Transparent and honest communicator.
• Business-minded with a growth-focused outlook.

What's on offer

• £28,650 per annum
• 8.30am to 5pm Monday to Friday / On call once in every 4 weeks
• 40 hour contract
• Fantastic career development – we always prefer to promote internally when we can
• Team building & social events

You must be able to drive as the role requires some travel

Fantastic company culture – you will make friends for life; we have a fantastic charity committee and social committee.

Work for a company who share your high morals and have a very strong work ethic

To apply for this fantastic opportunity to join Unique Care as a Care Coordinator send your CV now via the link and one of the recruitment team will be in touch regarding your application.

The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions, cautions and bind-overs, including those regarded as 'spent', must be declared. If successful in being appointed this position, we will carry out a Disclosure and Barring Service (DBS) Enhanced criminal record check. Any personal information you share with us will be treated in line with our company Privacy Policy. Unique Senior Care is proud to promote equal employment opportunities to all applicants and employees regardless of their race, religion/belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.