Founded in 2014, cutting-edge tech company, Moasure, has designed and manufactured the world's first motion-based measuring tool. Moasure is revolutionising industries worldwide and setting the future standard for measurements. This is an exciting opportunity to be part of Moasure's journey and growth.

Are you either Italian, Spanish and English speaking? Do you have a passion for providing exceptional customer support? Would you like to work for an Award Winning Organisation that's certified as a Great Place to Work? If so, we want to hear from you!

Overview:

Fluent in English and Italian or Spanish, this role is to provide exceptional customer support.

Key Responsibilities:

• Responding to customer queries via email or on social media platforms.
• Prioritizing daily customer support queries and providing timely resolutions.
• Handling technical inquiries from non-technical users with clarity and expertise.
• Working towards achieving an excellent first-time resolution for customers.
• Adapting to the growing needs of our EU business, with an initial focus on 30% Italian or Spanish and 70% English queries.
• Working UK hours with some flexibility and occasional evening/weekend hours depending on business needs. We operate a Hybrid Working Policy which means 2 days in the office (Tues and Wed) and remaining days at home.

Essential Skills/Qualifications:

• Excellent proficiency in both verbal and written English and Italian or Spanish
• Demonstrated ability to comprehend technical queries and provide effective solutions.
• Prior experience in customer service.
• Strong organizational and problem-solving skills.
• Experience in a digital environment.
• Proven track record of generating sales leads.
• Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.

Preferred Skills/Qualifications:

• Previous experience working for an e-commerce brand.
• Familiarity with email customer service for technical products/brands.
• Knowledge of CRM systems, particularly Shopify/Gorgias experience.
• Comfortable engaging with customers via phone calls.
• Proficiency in UK and a EU language.
• Experience in handling customer queries through phone calls.
• Familiarity with technology-related products and services.

Why Join Us?

• Opportunity to work in a dynamic, innovative environment.
• Hybrid working arrangements.
• Comprehensive benefits package including health insurance, pension plan, and generous holiday allowance.
• A supportive team culture with regular team events and professional development opportunities.
• 25 Days Annual Holiday, plus 8 Public Bank Holidays
• Share Scheme
• Pension
• Healthcare Cash Plan
• 24/7 EAP
• Discount Schemes
• Free Car Parking
• Monthly Moasure Munch