Customer Service Advisor (Confidential) Warwickshire Full-Time Permanent Office-Based (5 days per week) Immediate Start Required

A large, well-established organisation based in Warwickshire is seeking a Customer Service Advisor to join their busy and dynamic team on a permanent, full-time basis. This is a confidential opportunity within a stable and growing business that places a strong emphasis on delivering exceptional customer experiences.

The Role as a Customer Service Advisor, you will be the first point of contact for customers, handling a range of enquiries and ensuring a high standard of service is consistently delivered. This is a fast-paced, office-based role requiring strong communication skills and a proactive approach.

Key Responsibilities

• Managing inbound and outbound customer enquiries via phone, email, and online channels
• Providing accurate information and resolving customer issues efficiently
• Maintaining up-to-date customer records and internal systems
• Collaborating with internal departments to ensure timely resolution of queries
• Handling complaints professionally and escalating where necessary
• Meeting individual and team performance targets

About You

• Previous experience in a customer service role (office-based preferred)
• Excellent communication and interpersonal skills
• Strong organisational skills with attention to detail
• A positive, can-do attitude with a focus on problem-solving
• Ability to work effectively in a fast-paced team environment
• Competent IT skills and confidence using multiple systems

What's on Offer

• Competitive salary (dependent on experience)
• Stable, permanent position within a reputable organisation
• Supportive team environment and training were provided.
• Opportunity for development and progression

ImportantDue to business needs, candidates must be immediately available or on a very short notice period and able to commit to working on-site in Warwickshire five days a week.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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